最後更新日期： 01-06-2025

SSA Online Music 數碼內容授權、服務使用及退款政策完整條款及細則

SSA Online Music Digital Content Licensing, Service Usage, and Refund Policy - Master Terms & Conditions

【繁體中文版】

1. 前言及定義 (Preamble and Definitions) 1.1 本條款及細則（以下簡稱「本協議」）構成 閣下（以下簡稱「用戶」、「學員」或「閣下」）與 SSA Online Music（以下簡稱「本公司」、「本平台」或「我們」）之間關於購買、存取及使用本平台所有數碼產品、網上課程、視聽教材及可下載資源（統稱「服務」或「數碼內容」）之完整法律協議。 1.2 閣下在點擊「購買」、「付款」或以其他方式存取本平台服務時，即表示 閣下已詳細閱讀、理解並同意受本協議之所有條款約束。 1.3 「30天滿意保證」係指本公司根據本協議第 4 條之特定限制與條件下，向合資格用戶提供的有限度退款機制，並非無條件之退款承諾。

2. 數碼內容之性質與交付 (Nature of Digital Content and Delivery) 2.1 用戶知悉並同意，本平台所銷售之商品屬「非有形媒介提供之數碼內容」(Non-tangible Digital Content)。 2.2 交付定義：當本公司之伺服器向用戶之帳戶發送存取權限、解鎖課程章節、或提供下載連結之瞬間，即視為「交付已完成」(Delivery Completed)。 2.3 鑑於數碼內容具有可複製性、可儲存性及不可逆轉性，一旦交付完成，其價值即被視為已完全轉移至用戶，無法像實體商品般進行實質性歸還。

3. 知識產權與使用授權 (Intellectual Property and License) 3.1 閣下支付的費用僅包含該內容之「非獨家、不可轉讓、可撤銷之個人使用授權」，而非該內容之擁有權。 3.2 任何未經授權的複製、分發、共享帳號或公開播放行為，均構成對本協議之重大違約，本公司有權立即終止服務並不予退款。

4. 退款政策與限制條款 (Refund Policy and Limitations) 4.1 30天有限度退款機制： 儘管本公司提供「30天退款申請期」，惟此機制受限於「公平使用原則」(Fair Use Policy)。若 閣下之使用行為符合下列任一情形，將自動喪失退款資格： 4.1.1 下載行為： 系統紀錄顯示 閣下已點擊、存取或下載任何隨附之教材檔案（包括但不限於 PDF 樂譜、MP3 音檔、MIDI 檔案）。此類檔案一經下載即可永久保存在用戶裝置中，視為完全消費。 4.1.2 內容消耗量： 系統紀錄顯示 閣下已串流播放、瀏覽或開啟超過課程總長度或總章節之 15%（百分之十五）。 * 4.1.3 頻繁退款： 閣下在過去 12 個月內曾有一次或以上之退款紀錄。 4.2 任何基於「改變心意」、「個人經濟狀況變更」、「缺乏時間」、「錯誤解讀產品描述（在產品頁面已有清晰說明之前提下）」或「非技術性之個人喜好」理由提出之退款申請，本公司保留全權酌情拒絕之權利。 4.3 舉證責任：用戶在申請退款時，必須提供充分證據證明產品存在「本質上之缺陷」或「與描述嚴重不符」。若未能提供相關證明，本公司有權拒絕受理。

5. 爭議解決與管轄法律 (Dispute Resolution and Governing Law) 5.1 若用戶試圖透過支付網關（如 PayPal, Stripe, 信用卡發卡銀行）發起不當拒付 (Chargeback)，本公司將提交本協議及用戶之存取紀錄（Access Logs）作為證據進行抗辯，並有權向用戶追討因此產生之行政費用及法律費用。 5.2 本協議受香港特別行政區法律管轄。任何因本協議引起之爭議，雙方同意接受香港法院之專屬管轄。

【English Version】

1. PREAMBLE AND DEFINITIONS 1.1 These Terms and Conditions (hereinafter referred to as the "Agreement") constitute the entire legal agreement between you (hereinafter referred to as "The User," "Subscriber," or "You") and SSA Online Music (hereinafter referred to as "The Company," "The Platform," or "We") regarding the purchase, access, and use of all digital products, online courses, audiovisual materials, and downloadable assets (collectively, the "Services" or "Digital Content"). 1.2 By clicking "Purchase," "Pay," or otherwise accessing the Services, You acknowledge that You have read, understood, and agreed to be bound by all terms of this Agreement. 1.3 The term "30-Day Satisfaction Guarantee" refers strictly to a conditional refund mechanism subject to the limitations set forth in Section 4 of this Agreement and does not constitute an unconditional right to refund.

2. NATURE OF DIGITAL CONTENT AND DELIVERY 2.1 The User acknowledges and agrees that the products sold on The Platform are "Digital Content not supplied on a tangible medium." 2.2 Definition of Delivery: Delivery is deemed "Completed" the moment The Company's servers transmit access rights, unlock course modules, or provide download links to The User's account. 2.3 Due to the reproducible, storage-capable, and irreversible nature of Digital Content, once Delivery is Completed, the value is deemed fully transferred to The User and cannot be physically returned.

3. INTELLECTUAL PROPERTY AND LICENSE 3.1 The fees paid by You grant a "non-exclusive, non-transferable, revocable license for personal use only," and do not convey ownership of the content.

4. REFUND POLICY AND LIMITATIONS (STRICTLY ENFORCED) 4.1 Conditional 30-Day Refund Mechanism: Notwithstanding the "30-Day Refund Application Period," eligibility is strictly subject to the "Fair Use Policy." You shall automatically forfeit any right to a refund if any of the following conditions are met: 4.1.1 Download Activity: System logs indicate that You have clicked, accessed, or downloaded any accompanying supplementary materials (including but not limited to PDF scores, MP3 audio files, MIDI files). As these files can be permanently stored on local devices, they are considered fully consumed upon download. 4.1.2 Content Consumption: System logs indicate that You have streamed, viewed, or accessed more than 15% (Fifteen Percent) of the total course duration or modules. * 4.1.3 Frequent Refunds: You have a record of one or more refund requests within the preceding 12-month period. 4.2 The Company reserves the right, at its sole discretion, to refuse refund requests based on "change of mind," "change in personal financial circumstances," "lack of time," "misinterpretation of product description (where such description was clearly stated)," or "subjective preference." 4.3 Burden of Proof: To request a refund, The User must provide substantial evidence demonstrating that the product is "fundamentally defective" or "significantly not as described." Failure to provide such evidence may result in immediate rejection of the request.

5. GOVERNING LAW 5.1 This Agreement shall be governed by and construed in accordance with the laws of the Hong Kong Special Administrative Region.